Our simple Haddle-Free and Industry Leading return grants our customers the freedom to exchange or return their products after the date of purchase. We try and ensure our customers are 100% satisfied with their purchases and we try our hardest to remove that 'Locked-In' feeling. Items returns within Fifteen (15) days are guaranteed a full refund for complete satisfaction. Items returned within within thirty (30) days of purchase are guaranteed for a product exchange and/or a store credit. Please note: a product returned for a refund or exchange must be in its original packaging, and must be complete and undamaged. All return shipping charges are barred by customer.
A LUKAS product is warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, LukasDirect will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to:
(i) cosmetic damage, such as scratches, nicks and dents;
(ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship;
(iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
(iv) damage caused by service performed by anyone who is not an authorized service provider of LUKAS; or
(v) damage to a product that has been modified or altered without the written permission of LUKAS, or
(vi) damage to a product that has been connected to power and/or data cables that are not supplied by LUKAS.
In addition, LUKAS reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. Our camera products are intended to be used only as a travel aid and must not be used for any purpose requiring detailed photography, precise measurement of direction, distance, location or topography. LUKAS makes no warranty as to the accuracy or completeness of map data.