The Lukas Product Support Services offered by Lukas Direct are designed to give our customers access to support-related resources such as step-by-step device troubleshooting, FAQs, and product updates.

To help us assist our clients better, please read through our resource-rich content or make use of our customer advice forum before contacting our customer service centre.

Common Queries and Questions

  1. Where can I download any firmware update for camera?
  2. How will I know when a firmware update is released?

Lukas Direct will notify our clients via email based on their product purchases with any product updates that have recently become available. However, The latest Lukas firmware updates can also be found through our Product Support Page


  • Where can I purchase a Lukas product? +

    Lukas products can be purchased through our online store.
  • What is our return policy? +

    The Lukas direct return policy can be found: Learn&Explore > customer service > returns&warranty
  • What payments methods do we accept? +

    Our online Lukas Direct store uses PayPal Inc. to process all orders. PayPal accepts most major credit card suppliers.
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FAQ didn't solve your problem?

Get direct access to the team via phone, email or live chat.

We would love to hear from you! Please double check our forum, and the resources provided before contacting us. If you still cannot find what you're looking for, please give us a call or send us an email and we'll get back to you as soon as we can! Every customer is unique, and their requirements and expectations are too. We are committed to providing the best customer service possible. We promote a post and pre sale service for all our potential and existing customers!